You will receive an order confirmation by e-mail, in which there is a link to your order. You can also log in with your account and click on the order.
If you have made a mistake with your order, please contact us using the contact form with your order number. If the package is already on its way, we cannot cancel the order.
If you have made a mistake with your order, please contact us using the contact form with your order number.
Shipping within Switzerland is free of charge for orders over CHF 150.
We offer the following payment methods: Credit card, PayPal, purchase on account (Powerpay), Apple Pay and Google Pay.
Orders received by 15.00 hrs. will be shipped the same day. Shipping takes 1-2 business days within Germany.
We deliver within Switzerland. For delivery within Europe you can order in our EU-Shop : www.eu.luviyo.com.
Ordered goods can be returned in original packaging within 14 days from the date of delivery in case of dissatisfaction or quality defects. The buyer is responsible for the costs of the return shipment.
Returns must be registered via our returns center: https://luviyo.myreturnscenter.com
In case of return without prior notification, we cannot refund the full purchase price.
We only accept unused products in their original packaging with complete accessories.
The original packaging must not be damaged.
Please make sure to enclose a copy of the delivery note or invoice so that we can easily match your return to the order you placed.
Then fill out this form and we will contact you as soon as possible.Contact form